Love & Lead Refund Policy
We are thrilled to have you as a customer and want you to have a great shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a full refund (not including shipping) or exchange for equal or lesser value (excluding sale items) within 14 days of receiving your purchase. Returned jewelry and boutique items need to be in its original condition, and any included gift packaging. RETURN MAILING IS AT THE EXPENSE OF PURCHASER.
If the item(s) is damaged during transit please contact the seller immediately for further assistance. You have 14 days to contact us for assistance. We are not responsible for any lost or stolen item(s) after the item has been shipped from our hands. Phone: 587-783-3141 Email: firstname.lastname@example.org or facebook message. If the product is damaged and you take it else wear for repairs/engraving we are no longer responsible for this item(s).
Because we carry costume jewelry, there is no warranty on the color (as far as how it will last) or paint coating peeling. I advertise items as I purchase them and do not verify the authenticity. (ie. If I order a 925 silver. I expect item was a 925 silver)
We do not offer returns or exchanges on used item(s).
We do not offer return or refunds if you have a metal allergy. Again, our items are costume jewelry and are not hypo allergenic or made of surgical steel unless labelled so.
We do not offer return or refund for slight color difference between item received and item displayed. Each Computer and type of cell phone has slight calibration variations beyond our control.
14 day complete replacement warranty for any reason on just plain antler rings with no insert. Purchased ring must be returned to Love & Lead and postage paid by customer. Antler rings with insert please refer to the jewelry care instructions. If improper care for your antler ring ( eg.wearing to work, or in the shower, around chemicals ect..) I do not offer any coverage.